(818) 841-0066 Tue–Fri 9–5 · Sat 9–4 · Closed Sun & Mon
For All Your Hearing Needs 4001 W Alameda Ave, Burbank, CA

Request an Appointment

Questions about your hearing care? Fill out the form and our Sound Advice team will reach out to schedule your Burbank visit.

By submitting, you authorize Sound Advice to text/call the number above for informational/transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.

Sound Advice · Burbank, CA

Privacy Policy

Last updated: May 23, 2026

This Privacy Policy explains how Sound Advice ("we," "us," "our") collects, uses, and protects personal information when you visit our website, submit a contact or appointment-request form, or otherwise interact with our online services. It also describes your privacy rights and how the law protects you.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. Protected Health Information (PHI) created or received in the course of providing audiology care inside our practice is governed by the federal Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) — not by this Privacy Policy. PHI is handled under our separate Notice of Privacy Practices, which is available at our office.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Practice (referred to as either "Sound Advice," "the Practice," "We," "Us," or "Our" in this policy) refers to Sound Advice, an audiology and hearing aid practice located at 4001 W Alameda Ave #101, Burbank, CA 91505.
  • Website refers to Sound Advice, accessible from https://soundadviceburbank.com/, and all of its subpages.
  • Service refers to the Website and any related online forms, appointment-request tools, downloadable patient forms, and informational resources we provide.
  • You means the individual accessing or using the Service, including a parent, guardian, caregiver, or representative submitting information on behalf of another person such as a child or family member.
  • Personal Data is any information that relates to an identified or identifiable individual — for example, name, email address, phone number, mailing address, insurance information, or any details you share when requesting an appointment or asking a question.
  • Protected Health Information (PHI) is the subset of Personal Data created or received in the course of providing audiology care. PHI is governed by HIPAA and the California CMIA and is covered by our Notice of Privacy Practices, not by this Privacy Policy.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details that help the website function, remember your preferences, or measure how visitors interact with the site.
  • Device means any device that can access the Service such as a computer, a smartphone, or a tablet.
  • Service Provider means any natural or legal person who processes the data on behalf of the Practice. It refers to third-party companies or individuals employed by the Practice to facilitate the Service, to provide the Service on behalf of the Practice, to perform services related to the Service, or to assist the Practice in analyzing how the Service is used — for example, our website host, email provider, appointment-request software, and analytics provider.
  • Country refers to: United States.

Collecting and Using Your Personal Data

Types of Data Collected

Information You Provide Directly

When you use our contact form, request an appointment, download a patient form, or otherwise reach out through the Website, we may ask you to provide information such as:

  • First and last name
  • Email address
  • Phone number
  • Mailing address (when relevant)
  • Reason for contacting us — for example, scheduling a hearing evaluation, asking about hearing aids, requesting earwax removal, or inquiring about tinnitus or musician hearing protection
  • Insurance information, when you choose to share it
  • Any other information you voluntarily include in a message or form submission

Submitting information through our Website is not a substitute for an in-person clinical evaluation. Detailed health information is collected during your appointment under HIPAA and California medical-information law, not through this Website.

Usage Data

Usage Data is collected automatically when you use the Service. Usage Data may include information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service from a mobile device, we may collect certain information automatically, including but not limited to the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service from a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to operate the Service, remember your preferences, and understand how visitors interact with the Website. Tracking technologies used may include beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (such as measuring the popularity of certain content and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. You can learn more about cookies on the TermsFeed website.

We use both Session and Persistent Cookies for the purposes set out below:

  • Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features, such as form submissions and security. Without these Cookies, the services you have asked for cannot be provided.
  • Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies remember whether you have acknowledged our cookie banner or other notices on the Website so we don't display them on every visit.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices you make when you use the Website, such as language preference or other display settings, so you don't have to re-enter them every time you visit.
  • Analytics Cookies
    Type: Persistent Cookies
    Administered by: Us and our analytics Service Providers
    Purpose: These Cookies help us understand how visitors use the Website so we can improve content, navigation, performance, and patient experience.

Use of Your Personal Data

Sound Advice may use Personal Data for the following purposes:

  • To respond to your inquiry: contacting you about an appointment request, a question you submitted, or information you requested.
  • To schedule and manage appointments: coordinating your visit, sending appointment confirmations and reminders, and following up on care.
  • To provide and maintain our Service, including monitoring how the Website is used and improving its performance and security.
  • To contact you: by email, telephone call, SMS, or other equivalent forms of electronic communication regarding updates to your appointment, important notices about our Service, or information you requested.
  • To send updates and informational communications: such as practice news, hearing-health information, or educational content about hearing loss, hearing aids, and tinnitus, when you have opted in to receive them.
  • To comply with legal and regulatory obligations, including healthcare, billing, and consumer-protection requirements.
  • To protect our patients and our Practice, including detecting and preventing fraud, abuse, or misuse of the Website.
  • For business analysis: evaluating the effectiveness of our communications, identifying usage trends, and improving the patient experience.

We may share your personal information in the following limited situations:

  • With Service Providers: we may share your personal information with Service Providers — such as our website host, email provider, appointment-request software, and analytics provider — only to the extent necessary for them to perform services on our behalf.
  • With your healthcare providers: when you ask us to coordinate care with your physician, ENT, pediatrician, or another provider.
  • With insurance carriers and billing partners: when needed to verify benefits, process claims, or facilitate financing through partners such as CareCredit.
  • For legal reasons: when required by law, subpoena, court order, or to respond to a valid request by a public authority.
  • For business transfers: in connection with, or during negotiations of, any merger, sale of Practice assets, financing, or acquisition of all or a portion of our Practice, in which any successor will be required to honor this Privacy Policy.
  • With your consent: for any purpose not described above.

We do not sell your Personal Data. Health information generated during your care is handled under HIPAA and California medical-information law and is governed by our separate Notice of Privacy Practices.

Retention of Your Personal Data

Sound Advice will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal, accounting, billing, and recordkeeping obligations, resolve disputes, and enforce our agreements and policies. Medical records are retained in accordance with applicable California and federal law, regardless of this Privacy Policy.

We retain Usage Data for shorter periods of time, except when this data is used to strengthen the security or improve the functionality of our Service, or when we are legally obligated to retain it for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at our office in Burbank, California, and at the locations of our Service Providers, which may be located inside or outside of California. By submitting information through the Website, you consent to such processing.

Sound Advice will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place to protect the security of your data.

Access, Correction, and Deletion

You have the right to request access to, correction of, or deletion of the Personal Data we hold about you. You may also contact us at any time to update or amend information you have submitted through the Website.

Please note that we may need to retain certain information when we have a legal, healthcare-recordkeeping, accounting, or billing obligation to do so.

Disclosure of Your Personal Data

Business Transactions

If Sound Advice is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, Sound Advice may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (for example, a court or a government agency).

Other Legal Requirements

Sound Advice may disclose your Personal Data in the good-faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Practice
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us. We use reasonable administrative, technical, and physical safeguards to protect Personal Data, but no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides additional rights regarding your Personal Data, including:

  • The right to know what categories of Personal Data we have collected and how we use, share, or disclose that information.
  • The right to request deletion of Personal Data we have collected from you, subject to legal exceptions (for example, medical-record retention).
  • The right to correct inaccurate Personal Data.
  • The right to opt out of the sale or sharing of Personal Data. Sound Advice does not sell or share your Personal Data for cross-context behavioral advertising.
  • The right to non-discrimination for exercising any of these rights.

Personal information governed by HIPAA, the California Confidentiality of Medical Information Act, or similar healthcare laws is exempt from the CCPA / CPRA and is handled under those healthcare-specific frameworks. To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

Children's Privacy

Our Website is intended for adults, including parents and guardians of pediatric audiology patients. We do not knowingly collect Personal Data directly from children under the age of 13 through the Website. If you are a parent or guardian and you believe your child has provided us with Personal Data through the Website, please contact us. If we become aware that we have collected Personal Data from a child under 13 without verification of parental consent, we will take steps to remove that information from our records.

Audiology services provided to infants, children, and teens at Sound Advice — including newborn hearing screenings (ABR / OAE), pediatric hearing evaluations, and pediatric hearing aid fitting — are arranged by a parent or guardian and are documented in the patient's medical record, which is governed by HIPAA and California medical-information law rather than by this Privacy Policy.

Links to Other Websites

Our Service may contain links to third-party websites — for example, hearing aid manufacturers (Phonak, ReSound, Signia, Unitron, Widex), insurance carriers, financing partners such as CareCredit, or general informational resources. We are not responsible for the content, privacy policies, or practices of those third-party sites. We strongly advise you to review the privacy policy of every site you visit through a link from our Website.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. Material changes will be communicated more prominently when appropriate.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Text Message Communications

By submitting our forms and opting in to receive text messages, you consent to receive text messages from Sound Advice at the number provided, including messages sent by autodialer, for purposes such as appointment confirmations, appointment reminders, scheduling updates, and general practice communications. Consent is not a condition of receiving care. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. We do not share your information with third parties for marketing or promotional purposes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, you can contact Sound Advice:

Life Sounds Better With Clear Hearing

How can we help you hear better today? Call us to get started.